HELP CENTER - FREQUENTLY ASKED QUESTIONS
FAQ - Frequently Asked Questions

Which countries do you deliver to?
They deliver within Germany as well as to numerous EU countries, including Austria, the Netherlands, Belgium and Luxembourg. Further destinations include France, Spain and Poland.
Click here for the shipping terms and conditions .
How much are the shipping costs?
Germany : €5.95 per order (DHL parcel)
Free shipping on orders over €50.00
EU countries (see list above) : €12.95 per order (DHL Package)
The respective shipping costs will be displayed to you at checkout after you have selected your delivery country.
Click here for the shipping terms and conditions .
Can I track my package?
Yes! If you agree to share your email address with the parcel service during the ordering process, you will receive an email with tracking information.
Click here for the shipping terms and conditions .
What payment methods are accepted?
We offer a variety of payment options, including:
• Apple Pay, Google Pay
• Klarna (Pay Later)
• Maestro, Mastercard, Visa, PayPal, Shop Pay
How quickly will I receive an answer to my questions?
The chat support is available 24/7, and they guarantee a response within 12 hours.
You can reach us via the "Support" chat bubble in the bottom right corner of the screen or via the contact form .
Are there any discounts or promotions?
Discover exclusive discounts and contests on Instagram!
Here you can find our Instagram channel.