Shipping
1. Delivery Period
The delivery period, unless otherwise stated on the product pages, is 1 - 3 days. The delivery period begins the day after the payment order is issued to the transferring bank for payments in advance or the day after the contract is concluded for other payment methods and ends with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday, or a public holiday recognized by the state at the place of delivery, such a day is replaced by the next working day.
As soon as your order has been dispatched, we will provide you with the package number(s) of the commissioned parcel service, with which you can track the delivery status of your package. If you allow us to share your email address with the parcel service by clicking the corresponding box during the ordering process, you will receive a notification by email directly from the parcel service, through which you can inquire about the delivery status and receive further options for package tracking or redirection.
For freight shipping of more extensive orders or large formats and for shipping abroad, the commissioned transport companies require your telephone number.
2. Delivery Area:
Our online shop is available for orders with delivery within Germany and to the following countries of the European Union (EU): Austria, Denmark, Netherlands, Belgium, and Luxembourg.
3. Shipping Costs
For deliveries within Germany, we do not charge any shipping costs!
In addition to Germany, we ship exclusively to the following countries at the following prices incl. 19% VAT:
Albania €10.99
Bulgaria €5.99
England €8.99
France €5.99
Greece €5.99
Canary Islands €10.99
Croatia €5.99
Luxembourg €5.99
Montenegro €10.99
Netherlands €5.99
Norway €10.99
Austria €5.99
Poland €5.99
Portugal €5.99
Romania €5.99
Russia €10.99
Sweden €5.99
Switzerland €8.99
Serbia €10.99
Slovakia €5.99
Slovenia €5.99
Spain €5.99
Turkey €10.99
Czech Republic €5.99
Hungary €5.99
The respective shipping costs will also be displayed in the order overview after you have selected your delivery country.
4. Shipping Service Provider
We commission the following shipping service providers for delivery:
DHL Express Germany GmbH Heinrich-Brüning-Str. 5 53113 Bonn www.dhl.com
5. Additional Notes:
We make every effort to ensure the high quality of the goods offered is matched by the high quality of transport to you. Your order will be handed over to the shipping service provider as quickly as possible after receipt of your order, or upon receipt of payment for payments in advance.
We pack very carefully. If goods are delivered with obvious transport damage, please complain about such defects immediately to the deliverer and contact us as soon as possible at the telephone number 0 2131 71 97 30 6.
Failure to complain or contact us has no consequences for your statutory warranty rights. However, you help us to assert our own claims against the carrier or transport insurance.